A day in my life at work (2)

Well, today started with a 2 and a bit hour meeting of the managers of the subject teams, where we discussed various things that are going on at the moment. Other than that I have done the following:

  • discussed workload for our Library Assistants due to changes to our Customer Services Desk and Helpdesk and due to changes in staff with the other managers in my department;
  • chased up access to new subscriptions as the financial year ends on Friday;
  • finalised timetable for visit from colleagues at another University Library tomorrow, which was then cancelled;
  • collected the things I needed for my training tomorrow;
  • liaised with the Business School rep about linking (or not) to the Harvard Business Review;
  • had a meeting with the Dean of Maths, Computing and Technology to talk about how we can work better together and the likely changes that will happen over the next few months;
  • looked at what Library provision we offer to international students and how this is likely to change in the future;
  • talked about what helpdesk support we offer to the business areas in the University and quick wins for improving it;
  • summarised how information literacy is assessed in a specific course and looked at the enquiries we received on the library helpdesk from students on that course;
  • answered queries about a special collection we are in the process of adding to stock.

So all in all another varied day!


  1. Hello Clari!
    I notice in your blog you mention many meetings and discussions regarding your HelpDesk. My company’s software, IssueTrak, is helping Help Desk teams across the US and in 33 countries to improve their Help Desk processes. Specifically, IssueTrak helps improve team efficiency and cost savings by reducing the number of missed or lost issues, increasing timely communication between departments, and notifying customers or end users automatically about the status of their help desk tickets. There’s a lot more to tell, but wanted to first invite you to have an information-sharing discussion, if this sounds of interest to you. No pressure – just the offer to be of assistance. debbi.mccarthy@issuetrak.com or 757-213-1341. Have a great day!

    • Thanks for this Debbie, but on our Helpdesk we use a University wide system for logging enquiries and our discussions have been around extending our hours and staffing levels, rather than the processes and systems as what we have works very well for us.

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